Terms of service
Last updated: Draft — pending legal review
These terms govern your organisation's use of QoreReach. By creating an account you accept them on behalf of your organisation.
TODO before go-live: this is a placeholder drafted for a UK SaaS business. It has not been reviewed by a solicitor and the bracketed details are incomplete. Replace it with reviewed wording before inviting an external customer.
The agreement
QoreReach is provided by Qore Enterprises, a company registered in England and Wales [company number to be confirmed]. These terms, together with your chosen plan and our privacy policy, form the agreement between us. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.
Your account
You are responsible for your users, for keeping sign-in credentials secure, and for everything done through your account. Tell us promptly if you believe an account has been compromised. Each named user needs their own login; logins must not be shared.
Subscriptions, fees and limits
Plans are billed monthly in advance in pounds sterling and are exclusive of VAT, which is added at the prevailing rate. Each plan carries limits on contacts, marketing emails and users; we will notify you as you approach them and you may upgrade at any time. Fees already paid are non-refundable except where the law requires otherwise.
Acceptable use of email
You may only send marketing email to people who have given valid consent or with whom you have a genuine soft opt-in relationship, in line with UK GDPR and PECR. You must honour unsubscribe requests, keep accurate consent records, and must not send unsolicited bulk email, purchased lists, or unlawful, deceptive or harmful content. We may suspend sending immediately if complaint or bounce rates put our delivery infrastructure at risk.
Your data
You own the data your organisation loads into QoreReach and grant us only the licence needed to host and process it in order to provide the service. We act as your processor for that data and handle it as described in our privacy policy. You may export your data at any time while your subscription is active.
Availability and support
We aim for high availability but do not guarantee uninterrupted service, and we may carry out maintenance, giving notice where practical. Support is provided by email during UK business hours. [Any formal service level commitment to be confirmed.]
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, neither side is liable for loss of profit, revenue, goodwill or anticipated savings, and our total liability in any twelve-month period is limited to the fees you paid in that period.
Ending the agreement
You may cancel at any time, effective at the end of your current billing period. We may suspend or end the agreement if you materially breach these terms and do not put it right within 14 days of being asked. On termination we will delete your data in line with the retention periods in our privacy policy.
Changes and governing law
We may update these terms and will give reasonable notice of material changes. This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.